We Could Not Connect Your Account Please Check Your Username and Password and Try Again
Howdy, murray d paul:
Based on your clarification, we sympathise that you got the mistake "Sad, nosotros can't connect to your business relationship. Please try again later on"when you activate Office from Office 365. This upshot might exist caused by one of several circumstances. Follow these steps to help troubleshoot the issue. After each footstep, check to come across whether the outcome is fixed. If not, go on to the next step.
1.Check whether y'all are behind a firewall or whether y'all are behind a proxy server:
Delight temporarily turn off the proxy service or firewall or VPN and endeavour to activate your Office again.
2.Bank check your subscription status:
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Close all Office apps.
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Get to your Services & subscriptions page.
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If prompted, choose Sign inand enter the Microsoft business relationship electronic mail and countersign associated with your Microsoft 365 subscription.
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Review the details nether theSubscriptions heading orCancelled subscriptions heading.
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If your subscription has expired, y'all tin can renew it.
3.Clear Role for Mac enshroud:
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Close all Office for Mac applications and back up all Office files.
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From Finder Go/Go to Binder (Shift+Cmd+G).
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Enter "~/Library/Containers" and press Go (Return cardinal).
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Find the "com.microsoft.Discussion.mac" folder and another Office folder. If you are using Big Sur, observe Microsoft Word and another Office folder.
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Select and delete that folder using File/Movement to Trash (Cmd+Delete).
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Delete this folder: ~/Library/Group Containers/UBF8T346G9.Function.
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Open Spotlight by selecting the magnifying drinking glass at the superlative right of your desktop.
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Search for and open up Keychain.
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In the search field, enter adal.
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Select all items whose type is MicrosoftOffice15_2_Data: ADAL:<GUID>, and then press Delete.
（Please note that the 2 Office credential caches must be hidden. To unhide the 2 caches, click on "show visible items" in the "Keychain" menu tiptop bar (keychain -> view -> "show visible items") Once the hidden items are visible, search for "Office" and y'all will run into beneath 2 items listed.）
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In the search field, enter office.
Select the items that are named Microsoft Function Identities Cache ii and Microsoft Office Identities Settings 2, and then press Delete. In some situations, they are Microsoft Office Identities Cache 3 and Microsoft Part Identities Settings 3.
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Quit Keychain Access.
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Navigate to <Your Username>Library > Grouping Containers.
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Find the folders below and move them to Trash.
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UBF8T346G9.ms
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UBF8T346G9.Function
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UBF8T346G9.OfficeOsfWebHost
Warning: Outlook data volition be removed when you move the 3 folders listed in this stride to Trash. Yous should support these folders before you delete them.
If the problem nonetheless exists, delight provide the post-obit information so that nosotros can improve understand your state of affairs：
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Screenshot of your subscription information folio
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Office application version
Hope this will help you.
Tin
* Beware of scammers posting faux support numbers here.
* Once consummate chat about this topic, kindly Mark and Vote any replies to do good others reading this thread.
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1. my proxies page had "apply passive ftp mode" checked, then i unchecked it. did not change anything. nothing else was checked
2. i signed on online with no problem. my account renewed for i year in feb
3. i tin't find whatsoever com.microsoft.30 files anywhere. i have a bunch of com.apple.30 files, only zero microsoft. at least not where it's proverb to expect. i ran a search of the computer for it, and zippo comes dorsum. basically, i can't notice annihilation in step 3 that'southward on my calculator
i also tried to download office from the apple tree store to see if reinstalling would help. information technology would non download considering it said my Os was too old (10.11.vi, which is latest my mac mini will have). but word worked for me on midweek. so i don't call up the age of my computer is the problem.
i'm now three days without being able to apply this thing for which i pay $100/year the way i want to use it. i have engaged support on twitter as well. (i understand i tin get work online; not the point). this feels similar a problem that shouldn't exist, and one that should take been easy to fix if it must. my patience is waning
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Hi, murray d paul:
Thank you for your answer, and I regret that my previous suggestions did not aid you.
Since your subscription appears to be normal, we kindly suggest you lot using the license removal tool to remove the license files on your Mac.
After you remove the license files completely, delight resign in your Office.
Also, you tin can endeavour restoring your keychain permissions for Function apps:
To exercise this, please kindly refer to the beneath steps:
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Quit out of all Function for Mac apps such as Word, Excel, PowerPoint, Outlook, and OneNote.
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Search for "keychain" in Spotlight and launch theKeychain Access app.
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Select thelogin keychain entry in the top left navigator pane, then from the File bill of fare, chooseLock Keychain "login".
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Launch any Office app, such as Discussion.
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You will receive a prompt requesting permissions to access the keychain. Enter your Mac admin account countersign and clickOK.
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If prompted, sign into your account associated with Office.
Hope this will help you.
Can
* Beware of scammers posting faux support numbers hither.
* Once complete conversation most this topic, kindly Mark and Vote any replies to do good others reading this thread.
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fwiw, i was obviously running an older version. i downloaded ms office 16, and got it to piece of work again
ii people found this reply helpful
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I have been having the same issue. Information technology is incredibly frustrating that I tin can't speak to anyone at support to assistance me resolve this issue and none of the forums/online support is useful either!
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I'grand having the same problem. Volition effort the steps in a higher place that I haven't already attempted. Very frustrating. Life's besides busy for this kind of time wasting rubbish which is why I ditched windows and got a Mac
ane person found this reply helpful
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This is cool. I've been paying for this subscription for years in case I e'er needed to admission Word from my personal calculator. I tin log-in to my Function subscription here through a browser and my internet connection is fine. Why tin't I "actuate" the Word App on my desktop - THAT I PAY FOR??? EVERY MONTH???
I desire the months of subscription fees refunded!!!
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I'g also having the same problem (on Minecraft), it happened to 2 of my accounts of which I forgot the e-mail and password and then I had to create a brand new business relationship to play, is in that location anyway to set this? I am on ps4
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Source: https://answers.microsoft.com/en-us/msoffice/forum/all/sorry-we-cant-connect-to-your-account-please-check/fb719f89-5fd8-4d57-b390-d22d69c654b1
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